AZTECH GROUP - TERMS AND CONDITIONS
Terms and Conditions
These Terms and Conditions apply to all transactions and agreements between Aztech Group South East Ltd and its clients.
Definitions
Contractor: Aztech Group South East Ltd, representing all staff directly or indirectly employed by the company
Client: person commissioning specified works, unless it has been clearly stated that he/she acts on behalf of a third party
Quotation: written specification of the works as discussed on site and sent to the client
Works: refers to tree surgery, Arboricultural advice, and liaise on with local authorities
Contract: agreement between Aztech Group South East Ltd and a client in which the client requires Aztech Group South East Ltd to undertake certain specified works and Aztech Group South East Ltd agrees to do this for a given remuneration
Quotations
All quotations and cost estimates are without obligation
All quotations are exclusive of VAT
Quotations are valid for 60 days from their date of issue, after which time the contractor is entitled to draw up a new quotation/amend costs
Entering into an agreement, execution of commission
The contract takes effect on acceptance by the client, either verbally or in writing, of the quotation submitted by the contractor
The contractor commits itself to executing the works to the best of its ability, thereby employing sound professional knowledge, skills, and experience, with due regard to the client’s requirements and in compliance with all relevant regulations and standards
The contractor shall take all necessary steps to ensure that the worksite is left clean, tidy, and safe on completion of all works.
Alteration/withdrawal/end of contract
Scheduled works should be cancelled by the client on a 24-hour notice basis. If the client fails to do so, a minimum charge of 60% will be levied
Costs of any additional works requested by the client falling outside of the original quotation will be specified in an additional quotation. Additional costs will occur if any changes to the job site that obstructs or limits access are undertaken between the time of the quote and the date of the work commencing.
The contractor reserves the right to delay or cancel works that: (a) are deemed a potential hazard (b) are affected by inclement/dangerous weather (c) interfere with the safe retention of wildlife habitats (d) are compromised by unforeseen circumstances
In the event of a contract being withdrawn by the client after works have commenced, he/she will pay the contractor 75% of the remuneration agreed upon at the start of the contract
In the event of bankruptcy or liquidation of the client, the contractor is entitled to delay the contract, ask for immediate payment of the remuneration agreed upon, or annul the contract
In the event of force majeure, including all exterior causes (foreseen or unforeseen) over which the contractor has no influence and which prevent it from meeting its obligations, the parties will agree to either suspend or annul the contract
The contractor’s contractual obligations end upon receipt of a written statement by the client approving the works undertaken. The client’s contractual obligations end upon receipt of the remuneration by the contractor
Liability
The contractor is responsible solely for damage that is the direct and demonstrable result of a shortcoming for which the contractor can be held accountable
The contractor does not accept liability for any damages to (underground) services that were not advised of by the client prior to commencement of the works
The client is responsible for informing neighbours in the event where works need to be carried out on their tree and which necessitates access to their property
The client is bound to indemnify the contractor from any claims from third parties arising after completion of the works
After the client accepts a quote, they have a 14-day cooling-off period in which they have the right to cancel any proposed works and are not required to pay a fee. This clause is only applicable if the client notifies us over 24 hours before works commence as stated in clause 12.
Payment
The contract price takes into account factors such as traveling time, site conditions, parking costs, arrangements with local authorities regarding the safeguarding of the area, manpower required, and the need for hired equipment
Invoices should be paid on completion of works unless agreed otherwise. The contractor reserves the right to charge interest on fees outstanding for more than 30 days at the rate of 10% per week from the agreed date of payment.
Legal system applicable
The law of the United Kingdom applies to all legally binding transactions between the client and the contractor
GDPR and Customer data use and protection
We store and process data only as agreed by the client or as required in order to perform services requested by the client. We regard all details we do store as confidential. We do not engage in any profiling activities. We never share data with third parties (e.g. for advertising, marketing, data analysis, or similar).
Data we hold will consist solely of information that the client provides to us (e.g. contact details you enter on forms or correspondence).
Data we hold consists of: Contact information - Client's name, Company name, Postal address, Country, Email addresses (if applicable), Telephone number (if applicable). This is used so that we can contact you when needed (e.g. to send invoices or our service to you).
We will retain the client’s personal data that you have supplied to us for as long as you are our client seeking tree works. These details are generally kept for several years so that we can refer back to them if you require any more works in the future.
The Client has the right to update, request copies of, and even delete, all the personal information we hold for them (with a couple of exceptions around invoices).
Images of our work are often used on our social media channels. If you do not want any content of works undertaken at your property uploaded to our channels, please let us know.
Surveying
Indemnity cover for surveying only stands if recommended works are undertaken by an Arb Approved contractor to BS3998 standards and within time frames listed on surveys.
Tree Protection
Aztech Group South East Ltd will be responsible for checking for any tree protection restrictions unless already agreed in writing with the client. If permission is already granted, the client will be required to provide full evidence before the commencement of any work.
Standard of work
All works will be undertaken in accordance with BS3998 standards.
Insurance
Aztech Group South East Ltd holds the following insurance coverage:
Employers Liability Insurance - £10,000,000
Public Liability Insurance - £10,000,000
Professional Indemnity Insurance - £2,000,000